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AXTRO Fit 3 (NSC6 Edition)

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Who is eligible to collect a new HPB Fitness Tracker for the National Steps Challenge™ Season 6?

HPB fitness trackers will be available for collection in National Steps Challenge™ Season 6. All participants who meet the following eligibility conditions can collect a new HPB fitness tracker: (a) You must be a Singaporean or Permanent Resident of Singapore with a valid NRIC; (b) You must be 17 years or older (based on birth year) at the point of registration. Eligible persons who are 17 years of age must have obtained the necessary parental consent to register for the Challenge; (c) You have signed up for the National Steps Challenge™ Season 6 at the point of fitness tracker collection; and (d) You have not collected a HPB fitness tracker in National Steps Challenge™ Season 5. Exceptions applies: (e) Returning Participants who have completed all 6 tiers under the Steps Rewards category in previous seasons of the National Steps Challenge™ (“Steps Completers”), and selected employees under participating public service agencies are eligible for the collection of a new HPB fitness tracker even if they have collected a HPB Fitness Tracker in National Steps Challenge™ Season 5. Do note that the above exception does not apply to participants who completed the Steps category during The National Steps Challenge™ Season 5 Bonus Round or The National Steps Challenge™ Season 6. Eligible participants may collect 1 free HPB fitness tracker each. Eligible participants will be able to book an appointment to collect a Season 6 HPB fitness tracker on the Healthy 365 app from 11 October 2021 onwards. Click here for a step-by-step guide on how to book a collection appointment on the Healthy 365 app. If you are not eligible to collect a Season 6 HPB fitness tracker, you may make a 1-for-1 exchange for your faulty Season 5 HPB fitness tracker, while stocks last. For information on how to make a tracker exchange, click here. If you have lost your Season 5 HPB fitness tracker, click here. You can also purchase a Season 6 HPB fitness tracker - AXTRO Fit 3 on our website.

Last updated on Apr 17, 2023

What should I do if I think my AXTRO Fit 3 is not recording my sleep data accurately?

Possible scenarios that you may face: - Wore tracker while awake but sleep was recorded When there is a lack of arm movement (e.g. desk-bound tasks such as typing, or a sedimentary lifestyle such as watching TV/movies), sleep monitoring may be triggered mistakenly. In the event of such discrepancy on your tracker, kindly try the following steps: 1. Check if such sleep periods coincide with periods of little or no arm movements. 2. If this becomes a persistent issue, consider removing your tracker from your tracker during those sedentary periods. - Did not wear tracker but sleep was recorded You might experience this as your tracker might detect that it has been worn by a sleeping user. Should you experience such discrepancy, put the tracker flat with the HR sensor facing downwards (e.g. on table top) - Wore tracker to sleep but sleep was not recorded Likely due to:  1. Ineligibility to sleep monitoring programme (check Health 365 records for eligibility) 2. Short sleeping times - sleep monitoring will only track sleep sessions of at least 2 continuous hours 3. Poor sleep quality - disrupted or large arm movement might prevent the tracker to enter sleep monitoring mode - Wore tracker to sleep but sleep recorded is less than expected Such discrepancy occurs due to: 1. Sleeping habits 2. Sleep quality 3. Activity before and after sleep - Wore tracker to sleep but sleep recorded is more than expected Such discrepancy occurs when users lie on the bed for some time before their actual sleeping time, as the sleep recorded might include the time users lying in bed and actual sleeping time

Last updated on Apr 17, 2023