Warranty


Products purchased from Axtro Sports are eligible for 1 year official local warranty support.

Axtro Sports are providing support for exclusively distributed brands which are NOT listed below.

If you are unable to visit our store, you can also arrange the defective product to be mailed or couriered to us. 

We can also arrange the replacement unit to be delivered back to you subjected to delivery charge and administrative fees. 

Please contact support@axtrosports.com for more information.


Fitbit / Actxa / Tom Tom


Please liaise with individual brands before heading down to the service / exchange centre.


Tom Tom:

1. The customer will call TomTom on 1800 622 7266 or https://au.support.tomtom.com/app/contact/locale/en_SG

2. TomTom will attempt to quickly troubleshoot the problem over the phone

3. If the fault cannot be resolved over the phone, TomTom will issue a return authorisation (RA) number

4. The customer will take the unit to the service centre address below in business hours with the RA#

5. Once the job has been received it will be attempted to be resolved by the service centre with a software update, if this fails the unit will be exchanged on the spot



Fitbit: 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs


[Service Centre]

Mojito Redemption

Plaza Singapura

68 Orchard Road

#04-60/61

Singapore 238839

Tel: +65 6534 8095


[Operating Hours]

12pm to 8pm daily (Closed on Public Holidays)


FOR CHARGE HR WARRANTY:


As Mojito Redemption no longer have stocks for 1-to-1 replacement for Charge HR. Kindly reach out to Fitbit support directly.

Fitbit support will provide you with further assistance and should the unit be deemed faulty. A replacement unit would be arranged to be shipped to you directly.

Thank you and apologise for any inconvenience this might cause. 


Actxa:

https://actxa.com/sg/support/


[Service Centre]

Mojito Redemption

Plaza Singapura

68 Orchard Road

#04-60/61

Singapore 238839

Tel: +65 6534 8095


[Operating Hours]

12pm to 8pm daily (Closed on Public Holidays)



  1. Local warranty period is 12 months from date of purchase
  2. End user must bring along proof of purchase (invoice/receipt) and respective tracker for exchange
  3. Mojito will only provide exchange service; with quick verification of the product fault before doing the change, e.g Cannot charge – Mojito will try to charge it
  4. Mojito’s staff are not trained for technical assistance, end user should go to Fitbit.com to seek help
  5. Please do not call Mojito for technical assistance, telephone provided is for checking of stocks status to prevent wasted trip and manage customer’s experience


Bragi


[Service Centre]

No 5. Little Road #05-03, Cemtex Industrial Building Singapore 536983

Tel - 62850868


You can further contact https://www.bragi.com/ regards to any issue with the item


  1. Warranty period is 12 months from date of purchase
  2. End user must provide the proof of purchase (invoice/receipt)


IglooHome

Please contact IglooHome via https://www.igloohome.co/support/