Diagnosis of Issue

Please contact Fitbit and check if your item is eligible for warranty services here: http://help.fitbit.com/?cu=1

If your item is eligible, you may head down to Fitbit's Service Centre.


Fitbit Service Centre:

Mojito Redemption

Plaza Singapura

68 Orchard Road

#04-60/61

Singapore 238839

Tel: +65 6534 8095


[Operating Hours]

12pm to 8pm daily (Closed on Public Holidays)


Important to Note:                                                     

  1. Local warranty period is 12 months from date of purchase
  2. End user must bring along proof of purchase (invoice/receipt) and respective tracker for exchange
  3. Mojito will only provide exchange service; with quick verification of the product fault before doing the change, e.g Cannot charge – Mojito will try to charge it
  4. Mojito’s staff are not trained for technical assistance, end user should go to Fitbit.com to seek help
  5. Please do not call Mojito for technical assistance, telephone provided is for checking of stocks status to prevent wasted trips and manage customer’s experience


If you have any queries or feedback regarding the above, kindly contact us at support@axtrosports.com