We provide 1 year warranty against manufacturer's defects. You may wish to head down to one of the below locations for a one for one exchange.


LocationAddressOperating Hours

2 Jurong East Central 1, #04-15

Singapore 609731

Daily: 11am - 9.00pm

Jubilee Square

61 Ang Mo Kio Ave 8, #01-17

Singapore 569814

Daily: 11am - 9.00pm


176 Orchard Road, #03-05,
Singapore 238843

Daily: 11am - 9.00pm

Changi City Point5 Changi Business Park Central 1,
#02-06 , Singapore 486038

Daily: 11am - 9.00pm

Please note that should the number of participants who have received a queue number exceeds the Customer Care Centre’s operating hours, the issuance of queue number will end 1 hour before the stipulated closing time.

**** If you exchanged your faulty NSC4 tracker for an AXTRO Fit 1, kindly note that the warranty period starts from the original date in which you collected your NSC4 tracker and not on the date of exchange to AXTRO Fit 1. To check your warranty eligibility, you can call 1800 567 2020 or email stepschallenge@hpb.gov.sg .

Product Image:

If the above is not your tracker, it might be AXTRO Fit 2 instead.