Participants with AXTRO Fit 4 fitness tracker issued by HPB and is within the 12-month warranty period will be able to book an appointment on the Healthy 365 app to make a 1-for-1 exchange for their faulty fitness tracker at our Customer Care Centres.
If your tracker has exceeded the 12-month warranty period, you will not be able to proceed to book an exchange appointment at the appointment booking site.
To check if you are eligible to collect a new HPB fitness tracker, see collection eligibility for more information.
For AXTRO Fit 4 purchased directly from AXTRO, please refer to your proof of purchase (e.g. receipt).