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By Jeremy Low
22 articles

How do I clock MVPA?

MVPA is attained when an individual reaches ≥ 64% of their maximum heart rate. Maximum heart rate = 220 – Age The duration of MVPA, or higher intensity physical activities is automatically computed when participants sync their fitness records to the Healthy 365 app. Participants may tap on “MVPA” under My Daily Progress on the Healthy 365 app to check their MVPA duration. Do note that only MVPA sessions lasting 10 consecutive minutes or more will be taken into consideration for the calculation of MVPA duration. The AXTRO Fit 4 fitness tracker is able to track participants’ heart rate automatically throughout the day, as long as the tracker is turned on, has sufficient battery and is worn correctly on the wrist. TIP: Turn on workout mode to track your heart rate in real-time to monitor if you're exercising in the correct zone! Some examples of activities you can do to clock MVPA include: - Brisk walking about 500m in 5-7 min - Cycling casually on level ground or about 8km in 30 min - Recreational badminton or doubles tennis game - Effortful household chores like vacuuming, gardening - Walking up the stairs Individuals who are less fit such as those who are just starting an active lifestyle or those with chronic conditions, may require more effort to perform these activities. For example, brisk walking may feel more vigorous than moderate. Therefore, they may want to gradually increase their exercise intensity over time. Those who have been sedentary or are just starting to be more physically active, can incorporate short, achievable durations of physical activity over the week, such as commute actively or take the stairs instead of the lift. The daily milestones of 5,000 steps and 10 minutes of MVPA are good starting points to work towards. Seniors who prefer to walk as part of their daily physical activity regime can take up brisk walking and gradually increase the distance and pace of walking. Adults with chronic conditions should consult a health professional to determine a suitable exercise regime for them.

Last updated on May 08, 2024

Troubleshooting: pairing and syncing issues

If you can sync steps but not MVPA, check the following: 1. Check if your AXTRO Fit 4 is able to measure heart rate by turning on workout mode and check if a heart rate value can be obtained. 2. Your Health Declaration status is declared as physically active. To change your Health Declaration status, see how to re-submit the Health Declaration. 3. You have clocked ≥ 10mins of continuous moderate-to-vigorous physical activity (MVPA) where heart rate is ≥ 64% of your maximum heart rate. Here is a formula to calculate your maximum heart rate: 220 – Age. We recommend that you turn on workout mode while exercising so you could monitor that you're exercising in the required heart rate zone. Pairing and syncing issues can arise under the following conditions: 1. Problem: You have paired the tracker directly to your phone’s Bluetooth (Android only). Solution: Go to “Settings > Bluetooth > Select the connected fitness tracker > Proceed to Forget Device/Unpair” to unpair. 2. Problem: Your Healthy 365 app is not updated to the latest version Solution: Update your Healthy 365 app through the app store. 3. Problem: You did not turn on your phone’s Bluetooth. Solution: Activate your phone’s Bluetooth through your phone’s settings. 4. Problem: The fitness tracker is placed far away from the phone. Solution: Place the tracker in close proximity of your phone. 5. Problem: The fitness tracker is paired to another profile. Solution: On the Healthy 365 app under “Profile”, “My Tracker”, check if your tracker is currently paired to your profile by verifying the Bluetooth Friendly Number (BFN) on your app against your fitness tracker. Check if the fitness tracker has been paired to your family or friend’s Healthy 365 profile.

Last updated on Jun 11, 2024

My AXTRO Fit 4 fitness tracker is faulty. May I exchange it?

The AXTRO Fit 4 fitness trackers come with a warranty period of 12 months from collection date or purchase date. You can do a one-for-one exchange of your faulty tracker at HPB's Customer Care Centres (for HPB issued trackers only) or at AXTRO Service Centre (for trackers purchased from AXTRO) if: 1. Your tracker is within 12 months of the warranty period from collection date or purchase date 2. Fault falls within warranty conditions (i.e., manufacturer’s defects and defects in materials and workmanship) 3. Does not cover accessories such as charging cable and straps Please note that the tracker is only guaranteed against manufacturer’s defects and covers defects in materials and workmanship. The warranty does not cover wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. This means decreased battery life due to constant overcharging, scratches, broken straps, screen cracks, water seepage and breakage shall not be covered. Accessories such as charging cable, detachable straps and strap pins are also not covered within the warranty Please read the user guide within the fitness tracker packaging carefully for a better understanding of how to use the AXTRO Fit 4 fitness tracker. Exchanges for damage arising out of misuse will not be facilitated. (Applicable only for fitness trackers collected via HPB) You can book a tracker exchange appointment on the Healthy 365 app to exchange your faulty AXTRO Fit 4 fitness tracker. Please see our appointment booking guide for more information.

Last updated on Jun 28, 2024