AXTRO Fit 4

Am I eligible to take part in the National Steps Challenge™?

The National Steps Challenge™ is a physical activity initiative by the Health Promotion Board (HPB) to encourage Singapore residents to be more physically active every day, anytime and anywhere. The National Steps Challenge™ is open to members of public who are: 1. Residing in Singapore with a valid NRIC or FIN 2. Aged 17 years and above (based on birth year). Please note that eligible persons who are below 18 years of age must obtain parental consent before participating in the challenge. 3. If you are an existing participant of LumiHealth, you must withdraw from LumiHealth in order to take part in the National Steps Challenge™. If you would like to withdraw from LumiHealth, do note that once you withdraw from LumiHealth programme, you cannot sign up for it again. Be sure to redeem your coins and use your HPB eVouchers before you withdraw, as you will not be able to do so after withdrawal

How do I participate in the National Steps Challenge™?

To participate: 1. You must meet the eligible criteria. 2. Download the Healthy 365 App on Google Play or Apple App Store. A minimum OS of Android Version 6 or iOS Version 10 is required. 3. Create or restore your profile by following the on-screen instructions on the Healthy 365 App. For step-by-step instructions on how to create your profile with Singpass or restore your profile, click here. 4. Pair your fitness tracking with the Healthy 365 App. If you were previously ineligible to participate in the National Steps Challenge™ through the Healthy 365 app, but now meet the eligibility criteria, you may follow these steps to take part in the challenge. If you were previously ineligible to participate in the National Steps Challenge™ through the Healthy 365 app, but now meet the eligibility criteria, you may follow these steps to take part in the challenge. 1. On the Healthy 365 app, go to “Explore” page, tap on “Programmes” at the top menu, select “Recommended”, and scroll down to look for “National Steps Challenge™”. 2. Click on “National Steps Challenge™” and follow the on-screen instructions. 3. Pair your compatible fitness tracker with the Healthy 365 app.

What is MVPA?

Physical activity is a core component of a healthy lifestyle and covers a range of activities from incidental movement such as commuting to leisure-time physical activity such as sports and exercises that encompasses different intensities (low, moderate, or vigorous). Moderate-intensity physical activities refer to those that cause a noticeable increase in breathing rate and heart rate. For instance, individuals who brisk walk should get to an intensity where they would be able to talk in phrases or short sentences but do not have enough breath to sing. Vigorous-intensity physical activities refer to those that cause large increases in breathing rate and heart rate. For instance, one would typically have difficulty talking while jogging. MVPA refers to Moderate to Vigorous Physical Activity. For more information on physical activities of different intensities, please refer to here.

How do I clock MVPA?

MVPA is attained when an individual reaches ≥ 64% of their maximum heart rate. Maximum heart rate = 220 – Age The duration of MVPA, or higher intensity physical activities is automatically computed when participants sync their fitness records to the Healthy 365 app. Participants may tap on “MVPA” under My Daily Progress on the Healthy 365 app to check their MVPA duration. Do note that only MVPA sessions lasting 10 consecutive minutes or more will be taken into consideration for the calculation of MVPA duration. The AXTRO Fit 4 fitness tracker is able to track participants’ heart rate automatically throughout the day, as long as the tracker is turned on, has sufficient battery and is worn correctly on the wrist. TIP: Turn on workout mode to track your heart rate in real-time to monitor if you're exercising in the correct zone! Some examples of activities you can do to clock MVPA include: - Brisk walking about 500m in 5-7 min - Cycling casually on level ground or about 8km in 30 min - Recreational badminton or doubles tennis game - Effortful household chores like vacuuming, gardening - Walking up the stairs Individuals who are less fit such as those who are just starting an active lifestyle or those with chronic conditions, may require more effort to perform these activities. For example, brisk walking may feel more vigorous than moderate. Therefore, they may want to gradually increase their exercise intensity over time. Those who have been sedentary or are just starting to be more physically active, can incorporate short, achievable durations of physical activity over the week, such as commute actively or take the stairs instead of the lift. The daily milestones of 5,000 steps and 10 minutes of MVPA are good starting points to work towards. Seniors who prefer to walk as part of their daily physical activity regime can take up brisk walking and gradually increase the distance and pace of walking. Adults with chronic conditions should consult a health professional to determine a suitable exercise regime for them.

Does the AXTRO Fit 4 Fitness Trackers come with warranty?

The AXTRO Fit 4 fitness tracker come with a warranty period of 12 months from the date of collection or purchase. As stated within the user guide, the tracker is only guaranteed against manufacturer’s defects and covers defects in materials and workmanship. The warranty does not cover wear and tear, excessive abuse, or misuse and damage arising from failure to follow instructions relating to product use. This means decreased battery life due to constant overcharging, scratches, broken straps, screen cracks, water seepage and breakage shall not be covered. Accessories such as charging cable, detachable straps and strap pins are also not covered within the warranty. For fitness trackers collected from HPB, click here for more information on how to exchange your faulty fitness tracker. For fitness tracker purchased directly from AXTRO, please contact us at 6323 9268 or [email protected] for warranty enquires within 12 months from date of purchase. A proof of purchase is required for all warranty claims.

How do I properly wear my AXTRO Fit 4 Fitness Tracker?

Wear the AXTRO Fit 4 fitness tracker snugly on the wrist, at least 1 finger width away from the wrist bone. Continue to wear the AXTRO Fit 4 fitness tracker as you go about your daily activities. The AXTRO Fit 4 fitness tracker will automatically track steps, heart rate and sleep duration based on changes in body movement. Make sure the sensor of the AXTRO Fit 4 fitness tracker is in full contact with the skin. Consider wiping off perspiration, if any, from skin that is in contact with the tracker sensor for a better reading. When not wearing the fitness tracker, place it with the screen facing down to avoid affecting the sensor on the back of the AXTRO Fit 4 fitness tracker.

How to pair and sync my AXTRO Fit 4 Fitness Tracker?

Click here for a step-by-step guide on how to set up the AXTRO Fit 4 fitness tracker on the Healthy 365 app. Please note that fitness data on your tracker will only be recorded after pairing and carrying out a first sync on the Healthy 365 app. To change your fitness tracking mode, see switching between different modes of tracking.

Troubleshooting: pairing and syncing issues

If you can sync steps but not MVPA, check the following: 1. Check if your AXTRO Fit 4 is able to measure heart rate by turning on workout mode and check if a heart rate value can be obtained. 2. Your Health Declaration status is declared as physically active. To change your Health Declaration status, see how to re-submit the Health Declaration. 3. You have clocked ≥ 10mins of continuous moderate-to-vigorous physical activity (MVPA) where heart rate is ≥ 64% of your maximum heart rate. Here is a formula to calculate your maximum heart rate: 220 – Age. We recommend that you turn on workout mode while exercising so you could monitor that you're exercising in the required heart rate zone. Pairing and syncing issues can arise under the following conditions: 1. Problem: You have paired the tracker directly to your phone’s Bluetooth (Android only). Solution: Go to “Settings > Bluetooth > Select the connected fitness tracker > Proceed to Forget Device/Unpair” to unpair. 2. Problem: Your Healthy 365 app is not updated to the latest version Solution: Update your Healthy 365 app through the app store. 3. Problem: You did not turn on your phone’s Bluetooth. Solution: Activate your phone’s Bluetooth through your phone’s settings. 4. Problem: The fitness tracker is placed far away from the phone. Solution: Place the tracker in close proximity of your phone. 5. Problem: The fitness tracker is paired to another profile. Solution: On the Healthy 365 app under “Profile”, “My Tracker”, check if your tracker is currently paired to your profile by verifying the Bluetooth Friendly Number (BFN) on your app against your fitness tracker. Check if the fitness tracker has been paired to your family or friend’s Healthy 365 profile.

How long does my AXTRO Fit 4 fitness tracker store my fitness data for?

The AXTRO Fit 4 fitness tracker can store up to 7 days of fitness data. To avoid losing fitness records, sync your fitness tracker with the Healthy 365 app at least once every 7 days.

How do I use the Heart Rate Tracking function on my AXTRO Fit 4 fitness tracker?

The AXTRO Fit 4 fitness tracker automatically tracks heart rate throughout the day, as long as the tracker is turned on, has sufficient battery and is worn correctly on the wrist. Heart rate is measured in beats per minute (bpm). If you wish to monitor your heart rate more accurately in real-time, you may trigger the “Workout Mode” function manually. To trigger the “Workout Mode” function, tap on the screen of the AXTRO Fit 4 fitness tracker where the touch sensor is located until the word “Workout” is displayed. Do a “long tap” (tap and hold) on the touch sensor to trigger the “Workout Mode” to view real-time heart rate tracking. Do note that staying on “Workout Mode” for extended periods of time will drain the fitness tracker’s battery. Please remember to switch off the function after each exercise session to conserve battery power.

How do I charge my AXTRO Fit 4 fitness tracker?

The battery indicator is displayed on the home screen of your AXTRO Fit 4 fitness tracker. Charge when the indicator is low. The charging process takes approximately 2 hours. Please use a good quality 5V, 1A USB power source to charge the fitness tracker. Using a high power USB power source or a power bank might damage the fitness tracker. Do not over-charge the tracker as it will cause the battery performance to deteriorate over time. Any damage to the battery due to overcharging or incorrect power source will not be covered under warranty for exchange.

What can I do to conserve battery life on my AXTRO Fit 4 fitness tracker?

The AXTRO Fit 4 fitness tracker battery depletes faster if “Workout Mode” is triggered (real-time heartrate monitoring) and remains activated throughout the day. The battery life might also deplete faster if it is charged incorrectly. Charge the tracker for no longer than 2 hours. Charging the fitness tracker overnight will cause the battery performance to deteriorate over time.

How do I adjust the time on my AXTRO Fit 4 fitness tracker?.

To change the time on the fitness tracker, pair and sync your tracker to the Healthy 365 app. The Healthy 365 app follows the Singapore time-zone (GMT +8). The time on your fitness tracker will automatically be updated to Singapore time

Will my fitness data be counted if I go to a country with a different time zone?

The Healthy 365 app follows the Singapore time-zone. If your mobile phone has been reset to the new time-zone, you may lose steps and MVPA duration clocked in the different time zone. This applies to AXTRO Fit 4 fitness trackers. Other compatible tracker/ tracking modes are subjected to the respective fitness tracker/ tracking mode’s algorithm.

Is my AXTRO Fit 4 fitness tracker water-resistant?

The AXTRO Fit 4 fitness tracker is water-resistant but not waterproof. Please do not swim or shower with the fitness tracker. Fitness trackers that have stopped functioning due to water see page will not be covered by the product warranty.

Why do different models of HPB fitness trackers appear to track my fitness data differently?

Every tracking device has its own tracking algorithm and only serves as an estimate to the actual step count, MVPA and sleep duration as it is affected by each individual’s walking gait and arm swing. Hence, like all commercial fitness trackers, each model of HPB fitness tracker will have its own attuned sensitivity that may have varying degrees of accuracy in the steps/heart rate/sleep duration tracked. To reduce occurrences of inaccurate readings, ensure that the tracker is worn properly on the wrist.

My AXTRO Fit 4 fitness tracker is faulty. May I exchange it?

The AXTRO Fit 4 fitness trackers come with a warranty period of 12 months from collection date or purchase date. You can do a one-for-one exchange of your faulty tracker at HPB's Appointed Centres (for HPB issued fitness trackers only) or at AXTRO Service Centre (for trackers purchased from AXTRO) if: 1. Your tracker is within 12 months of the warranty period from collection date or purchase date 2. Fault falls within warranty conditions (i.e., manufacturer’s defects and defects in materials and workmanship) 3. Does not cover accessories such as charging cable and straps Please note that the tracker is only guaranteed against manufacturer’s defects and covers defects in materials and workmanship. The warranty does not cover wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. This means decreased battery life due to constant overcharging, scratches, broken straps, screen cracks, water seepage and breakage shall not be covered. Accessories such as charging cable, detachable straps and strap pins are also not covered within the warranty Please read the user guide within the fitness tracker packaging carefully for a better understanding of how to use the AXTRO Fit 4 fitness tracker. Exchanges for damage arising out of misuse will not be facilitated. (Applicable only for fitness trackers collected via HPB) You can book a tracker exchange appointment on the Healthy 365 app to exchange your faulty AXTRO Fit 4 fitness tracker. Please see our appointment booking guide for more information.

How do I know if my tracker is still within the 12-month warranty period?

Participants with AXTRO Fit 4 fitness tracker issued by HPB and is within the 12-month warranty period will be able to book an appointment on the Healthy 365 app to make a 1-for-1 exchange for their faulty fitness tracker at HPB Appointed Centres. If your tracker has exceeded the 12-month warranty period, you will not be able to proceed to book an exchange appointment at the appointment booking site. To check if you are eligible to collect a new HPB fitness tracker, see collection eligibility for more information. For AXTRO Fit 4 purchased directly from AXTRO, please refer to your proof of purchase (e.g. receipt).

How do I contact HPB about the National Steps Challenge?

You may reach out to HPB's Customer Care hotline at 1800 223 1313 or email them at [email protected]. HPB's hotline operating hours are from Monday - Friday, 8am to 6pm excluding weekends and public holidays. Participants who require hands-on assistance navigating the Healthy 365 app, registering for challenges, redeeming rewards, or troubleshooting fitness tracker related issues may book an appointment through the Healthy 365 app for general support at our Customer Care Centres. Click here for a step-by-step guide on how to book a general support appointment on the Healthy 365 app.

How to ensure accuracy in Sleep Tracking?

Sleep sessions can only be tracked on the Healthy 365 app if there was a minimum of 2 consecutive hours of sleep detected by your tracker. The trackers will automatically track sleep duration based on changes in body movement and heart rate. For more accuracy in tracking your sleep: 1. Turn on the tracker and ensure it has sufficient battery. There is no need to activate the sleep tracking function. 2. Make sure the sensor on the back of the tracker is clean, dry, and free from foreign objects. 3. Wear the tracker at least 1 finger width away from the wrist bone. Tighten the band so it is snug but not too tight. This helps the sensor stay in contact with your skin. 4. Wear the tracker for at least 30 minutes before sleep and after waking up. However, please do not swim or shower with it as it is not waterproof. 5. When not wearing the tracker, place it with the screen facing down to avoid affecting the sensor on its back.

How accurate is the AXTRO Fit 4 fitness tracker in tracking sleep?

The AXTRO Fit 4 fitness trackers are provided as a public service and are meant to provide participants with information to encourage an active and healthy lifestyle. Third party testing has been carried out, and as with any commercial devices, the trackers are intended to be a close estimation of sleep metrics but may not be 100% accurate. Do also note that AXTRO Fit 4 fitness trackers are not medical devices and the data provided is not intended to be utilised and/or relied on for medical purposes.

How do I view my sleep duration?

Sleep duration will not be shown on the AXTRO Fit 4 fitness tracker. To view sleep duration, go to the Healthy 365 app and view “My Progress”. To view your Sleep History, tap on the Sleep icon. Note that sleep duration can only be recorded if there are at least 2 consecutive hours of sleep clocked. Daily sleep record is captured between 12 noon to 11.59 am (following day).