If you can sync steps but not MVPA, check the following:
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Check if your AXTRO Fit 4 is able to measure heart rate by turning on workout mode and check if a heart rate value can be obtained.
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Your Health Declaration status is declared as physically active. To change your Health Declaration status, see how to re-submit the Health Declaration.
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You have clocked ≥ 10mins of continuous moderate-to-vigorous physical activity (MVPA) where heart rate is ≥ 64% of your maximum heart rate. Here is a formula to calculate your maximum heart rate: 220 – Age. We recommend that you turn on workout mode while exercising so you could monitor that you're exercising in the required heart rate zone.
Pairing and syncing issues can arise under the following conditions:
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Problem: You have paired the tracker directly to your phone’s Bluetooth (Android only).
Solution: Go to “Settings > Bluetooth > Select the connected fitness tracker > Proceed to Forget Device/Unpair” to unpair.
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Problem: Your Healthy 365 app is not updated to the latest version
Solution: Update your Healthy 365 app through the app store.
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Problem: You did not turn on your phone’s Bluetooth.
Solution: Activate your phone’s Bluetooth through your phone’s settings.
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Problem: The fitness tracker is placed far away from the phone.
Solution: Place the tracker in close proximity of your phone.
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Problem: The fitness tracker is paired to another profile.
Solution: On the Healthy 365 app under “Profile”, “My Tracker”, check if your tracker is currently paired to your profile by verifying the Bluetooth Friendly Number (BFN) on your app against your fitness tracker. Check if the fitness tracker has been paired to your family or friend’s Healthy 365 profile.