The AXTRO Fit 4 fitness trackers come with a warranty period of 12 months from collection date or purchase date. You can do a one-for-one exchange of your faulty tracker at HPB's Appointed Centres (for HPB issued fitness trackers only) or at AXTRO Service Centre (for trackers purchased from AXTRO) if:
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Your tracker is within 12 months of the warranty period from collection date or purchase date
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Fault falls within warranty conditions (i.e., manufacturer’s defects and defects in materials and workmanship)
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Does not cover accessories such as charging cable and straps
Please note that the tracker is only guaranteed against manufacturer’s defects and covers defects in materials and workmanship. The warranty does not cover wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. This means decreased battery life due to constant overcharging, scratches, broken straps, screen cracks, water seepage and breakage shall not be covered. Accessories such as charging cable, detachable straps and strap pins are also not covered within the warranty
Please read the user guide within the fitness tracker packaging carefully for a better understanding of how to use the AXTRO Fit 4 fitness tracker. Exchanges for damage arising out of misuse will not be facilitated.
(Applicable only for fitness trackers collected via HPB) You can book a tracker exchange appointment on the Healthy 365 app to exchange your faulty AXTRO Fit 4 fitness tracker. Please see our appointment booking guide for more information.