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How To Update Time / Date On AXTRO Fit 3
Your AXTRO Fit 3 would sync automatically with your phone's date & time upon initial pairing and subsequent syncing with Healthy 365. In the event of a discrepancy between your tracker and smartphone, kindly try the following steps: 1. Try manually syncing the tracker by pressing "Sync" button on Healthy 365 2. Force-close Healthy 365 and re-boot phone. Try step 1 again. If it still fails to work, kindly contact HPB at 1800 567 2020
⌚ AXTRO Fit 4How do I adjust the time on my AXTRO Fit 4 fitness tracker?.
To change the time on the fitness tracker, pair and sync your tracker to the Healthy 365 app. The Healthy 365 app follows the Singapore time-zone (GMT +8). The time on your fitness tracker will automatically be updated to Singapore time
AXTRO Fit 3 (NSC6 Edition)Syncing Issue With Healthy 365 / AXTRO Fit 3
If you are facing issues syncing your AXTRO Fit 3 with Healthy 365, there might be several factors that are causing the issue. Here are some of our recommended steps that you can try in sequential order to remedy your issue: 1. Force close and reopen Healthy 365, and let the app sync with the tracker automatically 2. Manually sync the tracker by tapping on "Sync" button on Healthy 365 3. Unpair / forget your tracker under your Phone's Bluetooth settings 4. Turn off & on: WiFi, Mobile Data, Bluetooth. For Android devices, kindly ensure that your tracker is not paired to your phone under the Bluetooth setting (under your phone setting). If it is paired, un-pair it. 5. Turn off and on the tracker 6. If you're in a place with a lot of wireless devices, move to a more isolated place to prevent possible interference 7. Try to sync at a later time, occasionally when there are high volumes of syncing. The server would take a longer time to sync the data causing the sync to be incomplete. If all the above steps do not work, kindly contact HPB support for further assistance. They can be contacted at stepschallenge@hpb.gov.sg / 1800 567 2020
⌚ AXTRO Fit 4How do I clock MVPA?
MVPA is attained when an individual reaches ≥ 64% of their maximum heart rate. Maximum heart rate = 220 – Age The duration of MVPA, or higher intensity physical activities is automatically computed when participants sync their fitness records to the Healthy 365 app. Participants may tap on “MVPA” under My Daily Progress on the Healthy 365 app to check their MVPA duration. Do note that only MVPA sessions lasting 10 consecutive minutes or more will be taken into consideration for the calculation of MVPA duration. The AXTRO Fit 4 fitness tracker is able to track participants’ heart rate automatically throughout the day, as long as the tracker is turned on, has sufficient battery and is worn correctly on the wrist. TIP: Turn on workout mode to track your heart rate in real-time to monitor if you're exercising in the correct zone! Some examples of activities you can do to clock MVPA include: - Brisk walking about 500m in 5-7 min - Cycling casually on level ground or about 8km in 30 min - Recreational badminton or doubles tennis game - Effortful household chores like vacuuming, gardening - Walking up the stairs Individuals who are less fit such as those who are just starting an active lifestyle or those with chronic conditions, may require more effort to perform these activities. For example, brisk walking may feel more vigorous than moderate. Therefore, they may want to gradually increase their exercise intensity over time. Those who have been sedentary or are just starting to be more physically active, can incorporate short, achievable durations of physical activity over the week, such as commute actively or take the stairs instead of the lift. The daily milestones of 5,000 steps and 10 minutes of MVPA are good starting points to work towards. Seniors who prefer to walk as part of their daily physical activity regime can take up brisk walking and gradually increase the distance and pace of walking. Adults with chronic conditions should consult a health professional to determine a suitable exercise regime for them.
AXTRO Fit 3 (NSC6 Edition)Why is the Healthy 365 mobile app only recording my steps but not my MVPA duration?
The Healthy 365 mobile app will only register MVPA duration for exercise sessions that last more than 10 minutes; and at moderate to vigorous levels of intensity. Even if you do not qualify for the MVPA category, the Healthy 365 mobile app will still be able to record your MVPA duration, with no Healthpoints awarded.
⌚ AXTRO Fit 4Troubleshooting: pairing and syncing issues
If you can sync steps but not MVPA, check the following: 1. Check if your AXTRO Fit 4 is able to measure heart rate by turning on workout mode and check if a heart rate value can be obtained. 2. Your Health Declaration status is declared as physically active. To change your Health Declaration status, see how to re-submit the Health Declaration. 3. You have clocked ≥ 10mins of continuous moderate-to-vigorous physical activity (MVPA) where heart rate is ≥ 64% of your maximum heart rate. Here is a formula to calculate your maximum heart rate: 220 – Age. We recommend that you turn on workout mode while exercising so you could monitor that you're exercising in the required heart rate zone. Pairing and syncing issues can arise under the following conditions: 1. Problem: You have paired the tracker directly to your phone’s Bluetooth (Android only). Solution: Go to “Settings > Bluetooth > Select the connected fitness tracker > Proceed to Forget Device/Unpair” to unpair. 2. Problem: Your Healthy 365 app is not updated to the latest version Solution: Update your Healthy 365 app through the app store. 3. Problem: You did not turn on your phone’s Bluetooth. Solution: Activate your phone’s Bluetooth through your phone’s settings. 4. Problem: The fitness tracker is placed far away from the phone. Solution: Place the tracker in close proximity of your phone. 5. Problem: The fitness tracker is paired to another profile. Solution: On the Healthy 365 app under “Profile”, “My Tracker”, check if your tracker is currently paired to your profile by verifying the Bluetooth Friendly Number (BFN) on your app against your fitness tracker. Check if the fitness tracker has been paired to your family or friend’s Healthy 365 profile.